By booking and attending your appointment you agree to the following salon policies, procedures, terms and conditions - 

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Appointments/ Cancellations

• We ask that any changes or cancellations be made 48 hours prior to your appointment to avoid a $25 late cancellation fee, this then gives us time to fill that appointment.

• Unconfirmed, late cancellations and no shows may incur a $25 fee and repeat ‘offenders’ will need to pay a non-refundable deposit upon booking their next appointment.

• If you are running late, we ask that you please advise us via a phone call.

• The salon is run by appointment, if you are more than 15 minutes late this impacts the entire day. If we have not been advised, your appointment may be cancelled.

 

Pick Up

• Please do not return until you receive your pick up message. If we are still working on your dog and you return earlier than expected, your dog will be happy and excited to see you, this will make our job harder and more dangerous. If this does occur we will kindly ask you to leave the salon so the groom can be finished, this may result in extra time required to complete the groom.

• If arriving early to collect your dog, please phone ahead rather than just dropping in.

• If you need a certain pick up time, please advise us upon booking your appointment, not upon drop off where we may not be able to accommodate you.

• Please, allow between 2-4 hours (depending on the size of your dog, coat condition, type of trim and/or time of year) for each grooming appointment.

• Please use this opportunity to inspect your dog’s groom and let us know if you’d like anything changed (we will be happy to rectify issues before your leave the salon).

 

Safety
Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or any property damage caused by their pets. We will stop the grooming process if we feel your pet’s behaviour is compromising their safety or ours. Charges may apply.

 

Health/ Veterinary Policy

• We make every effort to ensure your pet’s grooming is pleasant and safe, however, animals can be unpredictable and if the services of a veterinarian are required, or if your pet becomes ill you hereby give The Dog Studio permission to obtain treatment if you are not available to do so and you agree to pay such expenses.

• The Dog Studio takes no responsibility for incidents, injuries or illnesses once your dog has left the salon

• For our records, photos will be taken of any issues your dog presents with whilst being groomed.

 

Grooming

• We reserve the right to modify your dog’s haircut and price in accordance with coat condition (which will be explained to you upon discussing your dogs groom) i.e.

  • if it has been longer than 8 weeks between visits;

  • if staff feel no brushing has been undertaken at home in between visits;

  • if your dog is matted and staff feel it is cruel and painful for the dog to be groomed out;

  • If your dog is matted and staff feel an injury may occur in the process of brushing/combing/dematting (this may cause rashing/haematoma’s etc.)

• Whilst we take all due care to ensure no injury occurs during your dog’s grooming visit, IF your dog does sustain an injury as a DIRECT result of the condition of your dog’s coat, we will not be held responsible.

• If staff notice fleas on your dog, a flea treatment will be given (unless previously stated otherwise by owner)

• If you are unhappy with your experience at The Dog Studio we ask that you bring this to our attention and allow us the chance to resolve the issue.

 

Pricing

• All prices indicated online, given over the phone or without having personally assessed your dog, are an estimate only and are subject to change at management’s discretion.

• Extra charges may apply due to excessive matting, extra time grooming or stylised trims.

• Extra charges may apply for flea treatments where needed.

 

The Salon

• Please bring your dog into the salon with a lead and collar/harness.

• Please ensure your dog has toileted before entering the salon

• Abuse, in any form, to management and/or staff will not be tolerated and will result in refusal of service.

• Owners are not allowed to stay with their dog during the groom. This is a health and safety issue, and disruptive to your dog.

 

We look forward to seeing you all at your next appointment at The Dog Studio!